Quality and Environment Policy
Transportes Aranzadi is a company dedicated to the transport of goods by road and its main objective is to keep its customers satisfied by guaranteeing the excellence and quality of its services, as well as the prevention of pollution and the protection of the environment.
The Aranzadi Transport Directorate is responsible for and committed to establishing a Quality and Environmental Management System to achieve the following objectives:
Achieving full customer satisfaction by strictly meeting their needs and expectations, as well as optimizing the quality/price ratio.
Maintain a high level of innovation in the planning and execution of its services within a system geared toward continuous improvement.
Involve, raise awareness, and empower all personnel within the organization in the implementation of the System.
Ongoing training for Aranzadi Transport professionals on Quality and Environmental Management.
Improve relationships with customers and suppliers.
Ensure the reliability of the response of our services.
To this end, the Aranzadi Transport Directorate provides the necessary resources, both human and material, acquiring a commitment to continuous improvement of the system.
The General Management is responsible for ensuring that Transportes Aranzadi's Quality and Environmental Management System is kept up-to-date, disseminated, and understood at all levels. It also guarantees compliance with all legal, regulatory, contractual, and internally established requirements.
This department assumes the application of this policy with sufficient authority to ensure compliance with the provisions of the Management Manual.
The Aranzadi Transport Quality System is based on the requirements of the UNE-EN-ISO 9001:2015 and UNE-EN-ISO 14001:2015 standards.